Quality & Inspection

ISO: Specifically ISO 9001 (Quality Management) and ISO 14001 (Environmental Management), ensuring our furniture meets global standards for quality and environmental care.
BSCI: Certified through the Business Social Compliance Initiative, which validates our commitment to ethical labor practices and social responsibility.

Our factory covers an area of 10,000 square meters. It includes three large integrated production workshops, a warehouse for raw materials and finished products, a three-story office building, a six-floor dormitory, and a two-floor canteen. Our production capacity reaches 50 shipping containers per month.

Yes, we offer sustainable and environmentally preferred materials. Our wood meets the FSC certification standard, and we also use recycled fabric. All raw materials comply with export standards in Europe and America.

Our core product lines center on multifunctional furniture for condo - apartment and townhome dwellers, helping them "live big" in small spaces.Our service focuses are as follows:

• We use our expertise in metal mastery to create durable and visually appealing furniture.
• With advanced mechanisms, we offer innovative furniture like sofa beds and ergonomic office chairs.
• We provide tailored customization services, covering materials, finishes, designs, and dimensions.
• Quality assurance is a priority, with rigorous quality control at every stage.
• Our design team combines creativity with practicality, offering a diverse range of designs to meet different aesthetic needs.

As your ideal ODM partner, we're committed to delivering functional furniture that aligns with your brand's unique identity.

At our company's website, you can request product catalogs, spec sheets, and CAD drawings by using the "Contact Us" feature. Simply provide your contact information and specify your requirements. Our professional sales team will promptly reach out to you and send the relevant materials.

At IDO, we prioritize quality in our products. Our primary materials include solid wood, plywood ,MDF,particle board,carbon steel ,fabric, and foam. We employ skilled craftsmanship, combining traditional techniques with modern manufacturing processes. Each piece undergoes rigorous quality checks. As for durability, our products are designed to last, withstanding daily wear and tear. They have a long service life and are resistant to scratches and dents. We also offer a warranty to give you peace of mind.

Our furniture products support customized materials to meet requirements for fire resistance, environmental sustainability, and performance.
Fire safety ratings are tested against standards such as EN 1021-1, EN 1021-2, Crib 5, and TB117. Detailed specifications can be provided upon request.
We comply with environmental standards like CARB and TSCA Title VI, and use eco-friendly materials such as FSC-certified wood and recycled fabrics.
Our products also feature key performance advantages, including high dimensional stability, moisture resistance, and durability.
For specific details on any standard or performance feature, please contact our support team.

We offer a variety of fabric, finish, and size options for our furniture. You can view these options directly on the product detail pages of our website. For fabric options, you’ll see colorful swatches or detailed fabric descriptions showcasing different patterns and textures. As for finishes, there are samples displaying various color tones and surface effects like matte, glossy, or wood grain finishes. Regarding sizes, the dimensions are clearly listed, and in some cases, there are adjustable size settings or multiple size variants for you to choose from.

If you need specific fabric samples or finish color samples, please click on "Contact Us" on our website and get in touch with our sales team. We can provide you with pictures or physical samples for your reference. Our team is always ready to assist you in finding the perfect options to match your style and space requirements.

What is the warranty period for your products? What does it cover?Our furniture products come with a 3 - year warranty for functionality components and the frame, ensuring durability and reliable performance. Additionally, the outer cover foam and components are covered by a 1 - year warranty, providing protection against manufacturing defects and material issues. The warranty ensures that you can enjoy your furniture with peace of mind, knowing that we stand behind the quality and craftsmanship of our products.

To request a product quote from our furniture company, it's quite simple. You can directly fill out the online form we've specifically set up for this purpose. Just go to the "Contact us" page. In the form, you'll need to provide some basic information such as the specific furniture product(s) you're interested in, your contact details, and any other relevant requirements.

Our sales team will promptly receive your request and get back to you with a detailed quote. Alternatively, you can also contact us through the specific contact number or email address provided on our website.

We are always here to assist you in getting the quote you need.

Our quotations are generally valid for six months from the date of issuance. Please note that this period may vary depending on specific terms or market conditions.

Should you have any further questions or need assistance, our team is always ready to help!

The quoted price includes several key elements to ensure you have a clear understanding of what you're purchasing. Firstly, it will specify the trade term, which clarifies the responsibilities of both parties in the transaction.Then, the model number of the product is provided for easy identification. Clear product photos are also included to give you a visual impression of the item. Of course, the product price is clearly stated. Additionally, detailed product dimensions are given so you can assess its suitability for your space. The package size and weight are specified to help with logistics planning. We also provide loadability information for 20GP, 40GP & 40'HC containers, which is crucial for shipping arrangements. Lastly, the main material of the product is listed to ensure you're aware of its quality and composition.

The process for quoting custom products is straightforward. To provide an accurate quote, we require several key pieces of information. You need to submit detailed drawings that clearly show the design of the product you have in mind. These drawings should include dimensions, shape and any special features. Also, specifications are essential. They should cover aspects like the size, color, finish and functionality of the product. Moreover, material requirements must be specified. Let us know which materials you prefer for your custom product, such as wood type for furniture. Once we receive all this information, our team will carefully evaluate your requirements and provide you with a competitive quote for your custom product.

Requesting samples is straightforward. Simply provide us with the necessary drawings, specifications, and material requirements. Sample fees are required upfront.

However, if you place a bulk order of over 30 pieces for each SKU later, the sample fees will be deducted from your bulk order payment.

At our furniture company, we offer a variety of customization options to meet your unique needs. For dimensions, you can specify the size of the furniture to fit your space perfectly. Regarding materials, we have a wide range of options such as different types of wood, metal, fabric, etc. In terms of finishes, you can choose from various colors, stains, polishes, and other finishing techniques to achieve the desired look. Functional modifications are also available. For example, you can add or modify drawers, shelves, storage compartments, etc. If you have a logo or other decorative elements that you want to apply to the furniture, we can also accommodate that. Please note that some customization options may affect the price and delivery time. Feel free to contact us to discuss your specific requirements.

Yes, there are design fees for custom projects.Our fee structure is as follows.

For upholstered items, the design fee is USD 500 per model.

As for other items, it will be USD 200 per model.

The timeline for custom prototypes usually spans from 3 - 8 weeks. It begins with the design phase where our team comprehends your needs and sketches preliminary designs. Then comes the material procurement and prototype crafting stage, followed by a thorough review and possible revisions.

Costs vary based on factors like design complexity, materials used, and craftsmanship required. Generally, it falls between $100 - $1,800. For intricate designs involving high - end materials and detailed craftsmanship, costs may be on the higher end.

The process kicks off with you sharing your ideas and requirements. Our designers will then create detailed designs for your approval. Once designs are finalized, we source materials and start building the prototype. Upon completion, you'll have the opportunity to review it and suggest any necessary changes. We'll make the revisions until you're fully satisfied.

Yes, we do offer Private Label services. We understand that many customers have their own unique brand concepts and requirements, and our Private Label service is designed to meet these needs.

Below please find the typical process:

1. Inquiry : You contact us, providing information about your desired product types, styles, quantities, and any specific requirements you may have.
2. Design & Quotation : Our team will work with you to develop product designs that align with your brand image and specifications. Based on the design and requirements, we will provide a detailed quotation.
3. Sample Production : After you confirm the design and quotation, we will produce samples for your review. You can provide feedback on the samples, and we will make any necessary adjustments.
4. Mass Production : Once the samples meet your approval, we will proceed with mass production. We will keep you updated on the production progress and ensure quality control throughout the process.
5. Quality Inspection & Shipment : Before shipment, our quality control team will conduct a thorough inspection to ensure the products meet our high standards. After passing the inspection, the products will be packed and shipped to your designated location.

We are committed to providing you with high - quality Private Label furniture solutions and excellent customer service throughout the entire process.

The standard production lead time for our catalog items is generally 40 - 45 days. However, if you can provide us with a sales forecast and make a commitment to absorb the forecasted inventory, we can control the production lead time within 25 days. We always strive to meet your needs and deliver products as efficiently as possible.

Typically, our standard lead time for custom furniture projects is around 50-60 days. However, if your project requires special custom materials that are not in stock, the lead time will depend on the material procurement cycle. In such cases, the total lead time is generally the material procurement cycle plus a 30-35 day production cycle. Our project management team will work closely with you to provide a more accurate lead time estimate based on the specific requirements of your project and the availability of materials.

The lead times for furniture orders can be influenced by several factors. Order volume plays a significant role. Larger orders may require more production time and resources. The complexity of the furniture design also affects lead times. Intricate designs with detailed craftsmanship naturally take longer to complete. Material availability is another key factor. If certain materials are scarce or need to be sourced from different regions, this can delay the production process. Additionally, external factors such as seasonal demand, production capacity, and supply chain efficiency can also impact lead times. We always strive to provide accurate estimates and keep you updated on any changes. If you have specific requirements or concerns about lead times, feel free to contact our customer service team for more detailed information.

Freight cost calculation depends on the Incoterms we agree upon. Under Ex-works (EXW), you bear full freight costs as you arrange pickup from our factory. You’re responsible for all transportation and related expenses from the factory onwards.
Free on Board (FOB) means you handle freight costs starting when goods are loaded onto the vessel we designate. You cover ocean freight and destination charges.
With Cost, Insurance and Freight (CIF), we include freight and insurance costs in the price. However, you’re still responsible for destination port charges and customs clearance fees.
Delivered Duty Paid (DDP) places the most responsibility on us. We cover all costs, including freight, taxes and duties, to deliver the goods to your specified location.
So, the Incoterms determine who is responsible for freight costs and when the responsibility transfers from us to you.

Yes, we accept to consolidate the goods for loading with your supplier.However, there are some requirements to ensure smooth operation.

Firstly, you need to inform us in advance about your supplier's information and the goods details, including dimensions, weight and quantity.

Secondly, it's important to coordinate the delivery schedules to avoid any delay.

Additionally, please note that the responsibility for the goods remains with the original shipper until they are loaded onto our transportation.

We'll do our best to facilitate the consolidation process and ensure the safe and efficient delivery of your furniture.

Standard Packaging: Our standard packaging uses sturdy corrugated cardboard boxes with foam corner protectors, bubble wrap and desiccant packs. It's designed for safe delivery by regular freight services.

Special Packaging: Yes! We offer custom packaging options. For fragile items or long-distance shipping, we can add extra cushioning like shock-absorbent foam and customized pallets. For high-end pieces, we have premium wooden crates and vacuum-sealed covers. Please contact us to discuss your specific needs.

We implement comprehensive quality control processes throughout manufacturing.

Before production, we strictly inspect raw materials to ensure they meet high - grade standards, eliminating defective ones.

During production, professional staff monitor each process, from cutting and assembling to surface treatment, promptly addressing deviations. Advanced testing equipment is used for precise checks on aspects like dimensions and strength.

After production, finished products undergo multiple checks including appearance evaluation, function testing, and durability tests.

Only products passing all these stringent checks are delivered to customers, ensuring reliable and durable furniture quality.

Yes, we conduct a final inspection before shipment to ensure the quality of our furniture products and that they meet our high standards.

Clients are welcome to arrange their own inspection if they wish. To do this, please inform us at least 7 days prior to the scheduled shipment date. You can choose an independent inspection agency or a third-party inspector to carry out the inspection. The inspection process typically includes checking the appearance, dimensions, materials, functionality, and any other specific requirements you may have.

Regarding the cost, it depends on the inspection agency or inspector you select. Generally, the cost ranges from $250 to $500, depending on the scope and complexity of the inspection. We can provide you with some recommendations for inspection agencies if needed.

If you receive damaged goods or a short shipment, please follow these steps:
Immediately upon delivery, inspect your order. If damage or shortage is found, take clear photos or videos of the damaged items and packaging. Contact our customer service team within 24 hours via email or phone. Include your order number, a detailed description of the problem, and the supporting images.

Our team will review your claim within 1 - 3 business days. If the damage is our responsibility or there is a shortage, we will address it as follows: A replacement will be prepared for your next new order, or a refund will be processed in your next new payment.

We appreciate your understanding and cooperation in resolving this matter promptly.