After-sales Service

With over 20 years of craftsmanship, we stand firmly behind our products. Should any issue arise, our structured and transparent resolution process ensures minimal disruption to your business:

Step 1: Swift Problem Reporting

To expedite resolution, please provide:

• Product batch number & model
• Color variant
• Clear photos/video of the concern, or
• Independent inspection report from your authorized service agent

Step 2: Fair Assessment & Solutions

Within 48 hours of receiving complete documentation, our Quality Team will:

• Determine responsibility based on supplier quality standards
• Propose one of two efficient solutions:
• Option A: Priority Component Replacement
• For confirmed manufacturing defects:

• • Correct parts shipped within 72 hours
  • Zero cost for qualifying cases
• Option B: Localized Compensation (Where Applicable)
• If replacement is impractical and you resolve the issue locally:

• • We reimburse verified customer compensation costs
  • Maximum reimbursement: 100% of FOB item value
  • Credit applied: Deducted from your next order invoice

Why Partners Trust Our Process:
✅ Supplier Accountability: We audit claims rigorously to protect your margins.
✅ Cash Flow Protection: Compensation offsets future orders, not current operations.
✅ No Surprises: Clear thresholds (FOB cap) enable accurate cost forecasting.

Pro Tip: Maintain batch documentation to accelerate claim validation by 65%.

Your Business Stability, Our Commitment

We transform after-sales service into strategic reassurance – ensuring your reputation remains intact while safeguarding your bottom line.

Note: Claims must be submitted within 14 months of shipment. Terms subject to product inspection verification.