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Q: Are you a manufacturer?

R:Yes. We have our own land for building the factory and do the production by ourselves.

Q: What is lead time?

A:Normally 40-45 days and peak season is 50-55 days. For long term customer with season order forecast, we could keep the fastest lead time of 30-35days.

Q: What' s your product guarantees?
A:We can offer a product quarantee in the following way if you receive the products with Manufacturing Defect.
-- The first way to offer free replacement of the product if the oriainal does not work
-- The second method of offering a discount refund of the purchase price if customers do not accept the replacement.

Q: Can I order samples? Are they free of charge?

A:Yes.We make sample orders for certain customer,sample frees are needed but we will deduct it from the bulk order later if you place the order over 30 pcs for each SKU.

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Customer Service

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CONTACT US

 

+86 756 578 6966(9:00~17:00)

info@idoitalia.com

 

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About us  |   Customer Service   |   B2B

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info@idoitalia.com


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